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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

暴雪退款政策

本政策將詳細說明暴雪針對 Battle.net 平台購買商品的退款原則。本文件為官方銷售條款的一部分。

退款原則

我們致力於打造史詩級的娛樂體驗,並且希望各位玩家都能夠享受到符合暴雪高品質的產品和服務。

如果你對於最近購買的商品感到不滿意,或是你還沒有使用該商品,我們會在合理範圍內退款給你。

如果濫用退款政策(例如:針對同一商品反覆退款),我們將取消你的退款申請資格。如果違反遊戲內行為準則最終用戶授權協議,也會影響你的退款資格。

如何申請退款

前往我們的支援網站並選擇相關的遊戲或產品,應該即可申請自動退款。

一般來說,我們會透過原交易的付款方式將款項退回。於部分情況(例如:當原交易的付款方式無法接收退款時),在法律允許的情況下,我們可能會以 Battle.net 暴雪點數的形式處理退款。

如果自動化服務無法解決你的需求,可以聯繫我們的支援團隊尋求協助

退款指南

遊戲與資料片

遊戲或資料片在購買後的 14 天內受理退款,但前提是你的遊戲時數還沒有超過兩個小時。 範例如下:

  • 《暗黑破壞神 III》及其資料片(《奪魂之鐮》、《死靈法師的崛起》)
  • 《鬥陣特攻》
  • 《魔獸爭霸 III:淬鍊重生》
  • 《星海爭霸》高畫質重製版
  • 《暗黑破壞神 II:獄火重生》

遊戲內物品

你使用現金購買並於遊戲內使用或接收的大部分物品在購買後的 14 天內都會受理退款,但前提是你還沒有領取、開啟或透過其他方式使用欲退款物品。

範例如下:

  • 《鬥陣特攻》戰利品
  • 《魔獸世界》寵物與坐騎
  • 《魔獸世界》角色直升服務
  • 魔獸代幣
  • 《星海爭霸 II》指揮官與任務組合包
  • 《暴雪英霸》遊戲加成

《爐石戰記》的卡牌包、英雄、單人冒險篇章和貴賓證無法退款。上架至拍賣場的魔獸代幣無法退款。開啟組合包內的其中一個物品視為已領取該組合包。

Battle.net點數與虛擬貨幣

Battle.net點數和「虛擬貨幣」在購買後的 14 天內受理退款,但前提是你還沒有使用該點數或貨幣。

「虛擬貨幣」一詞僅適用於使用現金購買的遊戲內貨幣。

範例如下:

  • 《暴雪英霸》寶石
  • 《鬥陣特攻》職業電競聯賽代幣

《魔獸世界》遊戲服務

《魔獸世界》相關服務在購買後的三天內受理退款。

範例如下:

  • 種族、名稱或陣營變更
  • 角色轉移
  • 公會名稱變更

退款完成後,角色或公會的相關服務將會復原。

訂閱

《魔獸世界》遊戲時間在購買後的 14 天內受理未使用時間的退款。

因為永久性帳號停權所產生的所有未使用的遊戲時間都會予以退款。

預購

若你在預購搶先體驗階段遊玩遊戲或資料片未超過兩個小時,我們一般會在預購遊戲或商品正式推出前,將款項退給玩家。

在一些少數例外情況,例如:當預購商品的內容物包括其他商品所能使用的遊戲內福利時,可能無法受理退款。

禮物

在送禮人提出申請的情況下,尚未領取的禮物在購買後的 14 天內受理退款。如果收禮人已經領取禮物但尚未使用禮物,則必須由收禮人申請退款。其他退款資格限制仍然適用,請參考上述內容。

符合退款資格的禮物退款將會退給原購買人。

第三方購買退款

我們僅能針對自家平台的購買項目進行退款。自家平台包括Battle.net商店、Battle.net 應用程式和遊戲內購物功能。

我們無法針對零售商或其他線上銷售管道及店面(包括手機版和家用主機版的管道及店面)的遊戲、遊戲內物品或商品進行退款。透過 Amazon、Apple、Google、Nintendo、PlayStation、Xbox 等平台購買的項目受到相關零售商的退款政策限制。

BlizzCon 退款政策

詳細資訊請參考 BlizzCon 官方網站

精品商城退款

暴雪精品商城的退款政策和支援流程,請見暴雪精品商城

區域限制

請注意:本政策不適用於韓國。這兩個區域的相關規定請見當地的文件檔案說明。

最後修訂日期:2021年11月13日

购物车中没有产品。